Replacements and refunds.
Last updated 13 October 2026
We pack every mantra box and night lamp with care. If something still goes wrong, this is how we put it right.
Free replacement if it arrives damaged or doesn't work
We replace your product free of charge if it:
- arrives broken or damaged,
- doesn't work when you plug it in, or
- isn't the product or design you ordered.
To ask for a replacement:
- tell us within 7 days of delivery, on +91 82879 94052 (call or WhatsApp) or at [email protected];
- give your order number; and
- send an unboxing video: a video recorded while opening the sealed parcel, showing the problem.
Once we have checked it, we send the replacement at no cost to you. If we need the damaged product back, we arrange the pickup.
No returns for a change of mind
We don't take back products that arrive in good working order because you changed your mind. Please look at the design carefully before you order: the 3D product on our website shows each design as it will look.
Cancelling an order
You can cancel an order until it leaves us (usually 1 to 3 working days after you order): on Track your order, with your order number and mobile number, or by calling or WhatsApping us. If you paid online, the full amount is refunded straight away, back to the account you paid from; banks usually show it within 5 to 7 working days. Once an order has been handed to the courier, it can no longer be cancelled.
Refunds
We refund in full when:
- you cancel a paid order before it leaves us;
- we can't deliver to your PIN code; or
- a replacement isn't possible, for example because that design is out of stock.
Refunds for online payments go back to the card, UPI account, bank account or wallet you paid with, through Razorpay. We start the refund within 2 working days of agreeing it, and your bank usually shows it within 5 to 7 working days after that. Cash on delivery orders are refunded by UPI or bank transfer to an account you give us.
Questions
Call or WhatsApp us on +91 82879 94052, or email [email protected].